Delivery Delays 

Due to the current circumstances our delivery partner, Australia Post are experiencing slight delays. If your order is caught in transit please allow between 3 - 5 extra business days for your order to arrive. 


Standard Delivery Times : 8 - 10 Business days 
Express Delivery Times   : 1 - 3 Business days 

Note: Delays may also be in result of invalid verification or payment and/or incorrect address information. Your package will not be dispatched until we have all the correct information.


Tracking Your Order

Once payment it is confirmed you will receive an email to your nominated email address. This email will include your personal delivery details, and tracking number.

If you do not receive this email to your inbox within 24 hours please check your junk and spam folders. 

Any questions regarding your order, please email or call our Adelaide store (08) 8353 4001. When enquiring about your order please have your order number and personal details ready.



Split Orders 

If you have purchased a piece from the Von Treskow jewellery range, in addition to another item from our store, you will receive two emails with separate tracking attached for each item. This is due to the Von Treskow Pieces being sent from another location. 

In the event of a split parcel you will not be charge an additional shipping fee. 


Delivery Costs

FREE shipping on orders over $150 


Standard delivery - $15 
Express Delivery  - $25

Australian Delivery 

We ship Australia wide. To ensure safe arrival of your oder we encourage you to track and know what day your parcel will be coming and to ensure someone is home between 9am - 5pm on that day, for safe drop off.